Joya Win Terms & Conditions — Know Your Rights and Responsibilities

By using Joya Win's website and services, you automatically agree to these Terms & Conditions. These terms constitute a legally binding agreement between Joya Win and its users. It is therefore important to read them in full before using the platform.

These Terms & Conditions may be updated from time to time. We will notify you of any changes via your registered mobile number and a notice on the website. Continued use of the service after any changes constitutes acceptance of the updated terms.

These Terms & Conditions are written in Bangla. In the event of any linguistic ambiguity, Joya Win's interpretation shall be final. Users may contact our 24/7 support team with any questions.

The following requirements must be met to open an account and use Joya Win's betting services:

• You must be at least 18 years old. We strictly prohibit betting by minors.
• Each individual may only operate one account. If multiple accounts are created, all of them will be suspended and the balances may be forfeited.
• You must provide your correct name, mobile number, and date of birth at the time of registration. Providing inaccurate information will cause your account verification to fail.
• As part of the KYC (Know Your Customer) verification process, you may be asked to provide a copy of your National ID or passport.
• It is the user's responsibility to keep their account password strictly confidential. Joya Win will not be held responsible for any issues arising from sharing your password with others.

By registering, you confirm that you are legally permitted to participate in online betting in your jurisdiction. Joya Win relies on each user's personal responsibility in this regard.

Deposits on Joya Win can be made via bKash, Nagad, Rocket, and direct bank transfer. For full details on transactions, visit our Payment page.

• Minimum Deposit: ৳200 — via any mobile banking method.
• Maximum Deposit: Up to ৳5,00,000 per day (separate limits apply for VIP members).
• Minimum Withdrawal: ৳500 — returned via the same method used for the original deposit.
• Withdrawal Timeframe: Typically 6–24 hours; 1–3 hours for VIP members.
• Withdrawals must be made through the same method used for the deposit. Using a different method may require additional verification.
• For any suspicious transaction, Joya Win may request additional verification and, if necessary, place the process on hold.

Joya Win does not charge any additional fees on transactions. However, your mobile banking provider's own charges may apply, which are entirely subject to that provider's policies.

Joya Win regularly offers a variety of bonuses and Promotions Each offer comes with its own terms, which are clearly stated on the offer page. The general bonus terms and conditions are outlined below:

• The welcome bonus is available to first-time registered members only. Claiming the bonus multiple times from the same device, IP address, or household is strictly prohibited.
• A wagering requirement of typically 10x–30x must be met before a bonus can be withdrawn. The specific requirement for each offer will be detailed in the offer description.
• Winnings earned using a bonus must have the associated wagering requirements completed before they can be withdrawn.
• Any unused bonus will be automatically forfeited once the offer's validity period expires.
• Joya Win reserves the right to modify, suspend, or cancel any bonus program at any time.
• If bonus abuse — such as arbitrage betting — is detected, the bonus will be cancelled and the account suspended.

The following rules apply to all members when betting on Joya Win. For more details about betting, visit our Betting page & Sports Betting View page.

• Bet Confirmation: Once a bet is confirmed, it cannot be cancelled or changed. Please review all details carefully before placing your bet.
• Odds Change: Odds in live betting change in real time. The odds at the moment your bet is confirmed are final.
• Match Cancelled: If an event is cancelled or abandoned, the stake will be refunded.
• Technical Issues: If a bet is accepted at an incorrect price due to a system error, Joya Win reserves the right to void that bet.
• Maximum Win: A maximum win limit applies to single bets, which may vary depending on the sport and market.
• Internet Connection: Joya Win is not liable for any disconnection that occurs during live betting. If a bet has already been accepted, it will remain valid.

In any dispute regarding the outcome of a sports event, the official Sports Authority's result shall be final. Our Sports Events Live match information is available on the page.

To maintain the integrity and security of the Joya Win platform, the following activities are strictly prohibited. Violations may result in permanent account closure and forfeiture of balances:

• Creating or operating multiple accounts by the same individual.
• Placing bets using bots, automated software, or scripts.
• Odds arbitrage or systematic bonus abuse.
• Money laundering or transactions involving illegally obtained funds.
• Unauthorized access to another user's account or hacking.
• Exploiting platform vulnerabilities to gain an unfair advantage.
• Creating an account using false information or submitting fraudulent documents during KYC verification.

Protecting your personal information is a top priority for Joya Win. For full details on how we collect, store, and use your data, please refer to our Privacy Policy page.

• Information provided at registration is used solely for account verification and payment processing purposes.
• Your information is never sold or transferred to any third party.
• Information may be disclosed to authorities when required by law.
• All data is protected with 256-bit SSL encryption.

You may request to view, correct, or delete your personal information at any time. Please contact our support team to do so.

Joya Win is committed to maintaining the highest quality of service. However, Joya Win will not be held liable in the following situations:

• If betting is disrupted due to a lost or slow internet connection.
• If payment issues arise due to disruptions or delays on the part of a third party (mobile banking provider).
• If service is disrupted due to unexpected technical errors or server issues.
• If a user shares their account credentials with another person.
• Force majeure events — such as natural disasters, government restrictions, or war.

Joya Win reserves the right to suspend or close an account without prior notice under the following circumstances:

• If a breach of the Terms & Conditions is established.
• If false or fraudulent information is found during KYC verification.
• If operating multiple accounts is detected.
• If there is suspicion of money laundering or fraudulent activity.
• If an account has been inactive for an extended period (more than 12 months).

Users may also request to close their account at any time. In such cases, any real money balance will be returned within 5 business days, though bonus balances will be forfeited. Self-Exclusion is also available as part of our responsible gaming commitment. For more details, visit our Responsible Gaming View page.

Joya Win is committed to resolving all complaints and disputes fairly and promptly. The steps for dispute resolution are outlined below:

• Step One: Submit a complaint to our support team via live chat or email. You can typically expect an initial response within 3–24 hours.
• Step Two: If the issue is not resolved at the first step, it will be escalated to a senior support manager. This may take 48–72 hours.
• Step Three: If a resolution cannot be reached at a higher level, the matter will be settled through independent third-party mediation.

Joya Win reserves the right to update these Terms & Conditions at any time. In the event of changes, we will notify members through the following methods:

• Displaying announcements on the website homepage.
• An SMS will be sent to your registered mobile number.
• At least 7 days' notice will be given in advance of any significant changes.

Continued use of Joya Win's services after any changes have been made will be considered acceptance of the updated terms. If you do not agree to the new terms, you may request account closure and receive a refund of your real money balance.

Last Updated: January 2026. The date of the latest update will always be displayed at the top of this page.